Cancel Expired Orders

Overview

This task identifies and cancels Click and Collect orders that have passed their pickup deadline. For each match it transitions the order straight to a cancelled status and runs the associated workflow actions.

Identifier

When to Use

Prefer Cancel Expired Click and Collect for new setups. Only keep this task enabled if a tenant already relies on it for:

• Basic cancellation of Click and Collect orders past their pickup deadline
• Cleanup of stale click and collect orders

Configuration Properties

This task has no configurable properties. Expiration thresholds are typically configured in order settings.

Behavior

What It Does

1. Queries for Click and Collect orders in ReadyForPickup whose CustomerPickupDeadline has passed
2. For each match, sets the order status directly to OrderCanceled (does not call the order cancellation service)
3. Runs the order workflow for the new status
4. Creates an event log entry documenting the cancellation

Prerequisites

• Click and collect order configuration must be in place
• Expiration thresholds must be defined in order settings
• Workflow steps for the cancelled status should be configured

Side Effects

• Changes order status to OrderCanceled
• Runs the order workflow for the new status (any inventory release or notifications depend on what that workflow does, not on this task)
• Creates event log entries for each cancelled order

Because the status is flipped directly rather than through the order cancellation service, line items are not cancelled and stock/reservations are not released by the task itself. Use Cancel Expired Click and Collect if you need proper line-item cancellation and stock release.

Example Configuration

{
    "ImplementationType": "CancelExpiredOrdersScheduledTask",
    "Schedule": "0 * * * *",
    "IsDisabled": false
}

Recommended Schedule

Run hourly (0 * * * *) to catch expired orders without excessive processing overhead. More frequent execution may be appropriate for time-sensitive scenarios.

Related Tasks

• Cancel Expired Click and Collect - Detailed click and collect expiration handling
• Delete Old Orders - Permanent removal of old orders
• Update Overdue Orders - Mark orders as delayed