Analytics Interaction

Overview

This task indexes customer interaction analytics by processing orders and creating analytics records for interaction tracking and reporting purposes. It enables analysis of customer engagement patterns and order-related interactions.

Identifier

When to Use

Enable this task when you need:

• Customer interaction tracking and analysis
• Order-based engagement metrics
• Customer journey analytics
• Interaction pattern reporting

Configuration Properties

This task has no configurable properties.

Behavior

What It Does

1. Retrieves all orders modified since the last run
2. Extracts interaction data from each order (customer touchpoints, order events)
3. Creates or updates interaction analytics records
4. Indexes the analytics data for reporting

Prerequisites

• Orders must exist in the system
• Analytics indexing services must be configured

Side Effects

• Updates the analytics interaction index
• May increase storage usage as interaction records accumulate

Example Configuration

{
    "ImplementationType": "AnalyticsInteractionScheduledTask",
    "Schedule": "*/15 * * * *",
    "IsDisabled": false
}

Recommended Schedule

Run every 15 minutes (*/15 * * * *) to maintain near real-time interaction analytics while balancing system resources.

Related Tasks

• Analytics Order Line - Complementary order analytics
• Add Stats Orders - Order statistics queue