Customer Workflow Steps
Workflow steps for updating customer data and loyalty programs based on returns.
Overview
Customer workflow steps handle updates to customer records and loyalty programs when returns are processed. They ensure loyalty points and membership tiers are adjusted appropriately.
Available Steps
| Step | Key | Description |
|---|---|---|
| Update Customer Club | UpdateCustomerClub | Adjust loyalty points and membership based on return |
Loyalty Point Handling
When a return is processed, previously earned loyalty points may need to be reversed. The UpdateCustomerClub step handles this by:
- Calculating points that were earned on the returned items
- Deducting those points from the customer's balance
- Recalculating tier status if applicable