Customer Workflow Steps
Workflow steps for updating customer data and loyalty programs based on returns.
Overview
Customer workflow steps handle updates to customer records and loyalty programs when returns are processed. They ensure loyalty points are reversed appropriately when items are returned.
Available Steps
| Step | Key | Description |
|---|---|---|
| Update Customer Club | UpdateCustomerClub | Reverse loyalty points earned on the original order when items are returned |
Loyalty Point Handling
When a return is processed, previously earned loyalty points may need to be reversed. The UpdateCustomerClub step handles this by:
- Calculating points that were earned on the returned items
- Deducting those points from the customer's balance
- Recording a point cancellation transaction