Replacement Workflow Steps
Workflow steps for creating exchange and replacement orders from returns.
Overview
Replacement workflow steps create new orders to replace or exchange returned items. They support various scenarios from simple exchanges to complex replacements with price adjustments.
Available Steps
| Step | Key | Description |
|---|---|---|
| Create Exchange Order | CreateExchangeOrder | Create new order for exchanged items |
| Create Replacement Order | CreateReplacementOrder | Create replacement order with current pricing |
| Create Replacement Order Keeping Prices | CreateReplacementOrderKeepingPrices | Create replacement order preserving original prices |
Exchange vs Replacement
Exchange Orders are used when:
- Customer wants a different size/color
- Items are swapped for equivalent products
- Price differences may apply
Replacement Orders are used when:
- Original item was defective or wrong
- Customer receives replacement at no additional cost
CreateReplacementOrderKeepingPricespreserves any promotional pricing from the original order
Configuration
Replacement order behavior is controlled by:
DefaultReplacementOrderTypein Order Settings - determines the order type assignedReplacementSettings- controls metadata handling and restrictions