Create Replacement Order

Overview

The Create Replacement Order step creates a new order to replace returned items using current pricing. This is typically used when items need to be replaced due to defects or shipping errors, where the customer receives the same items again.

Identifier

Configuration Properties

This step has no configurable properties. Replacement order behavior is controlled by:

• DefaultReplacementOrderType in Order Settings
• ReplacementSettings configuration

Behavior

What It Does

1. Creates a new order with the same items as the return
2. Uses current product prices (not original order prices)
3. Copies customer and shipping information
4. Marks order as replacement (typically zero-cost to customer)
5. Links replacement order to return and original order
6. Processes through order workflow

Prerequisites

• Return must have items to replace
• Products must still be available
• Customer information accessible

Side Effects

• Creates new order in system
• May clear metadata based on ReplacementSettings
• Links orders (original → return → replacement)
• Starts fulfillment workflow

Business Cases

When to Use

• Defective item replacement
• Items damaged in shipping
• Wrong items sent to customer
• Lost shipment replacement

Example Scenarios

Defective Product Customer received defective item. Replacement order created with same product at $0 cost (covered by company).

Shipping Damage Item arrived damaged. Replacement created and shipped immediately.

Lost Package Package confirmed lost by carrier. Replacement order created for all items.

Metadata Handling

Based on ReplacementSettings:

• IsMetaDataDeleted: Clears order metadata from replacement
• DeletedMetaDataOnOrder: Specific order properties to remove
• DeletedMetaDataOnOrderLine: Specific line properties to remove

This prevents irrelevant data (like original payment references) from carrying over.

Pricing Note

This step uses current pricing. If prices have changed since the original order, the replacement shows different line prices. For promotional or discounted orders, use Create Replacement Order Keeping Prices instead.

Error Handling

Related Steps

• Create Replacement Order Keeping Prices - Preserve original pricing
• Create Exchange Order - For different items