OrderReturnsWorkflow Steps

Status Workflow Steps

Workflow steps for updating order and project statuses based on return processing.

Overview

Status workflow steps update the status of related entities when returns are processed. They keep the original order, associated projects, and return itself in sync.

Available Steps

StepKeyDescription
Update Order StatusUpdateOrderStatusUpdate the original order's status to reflect the return
Update Project StatusUpdateProjectStatusUpdate associated project/claim status
Cancel ReturnCancelReturnCancel the return and reset financial values

Order Status Updates

The UpdateOrderStatus step automatically updates the original order's status based on return processing:

  • Partial Return: Order status may change to "PartiallyReturned"
  • Full Return: Order status may change to "Returned"

The exact status values depend on your order status configuration.

Return Cancellation

The CancelReturn step is typically used in a "Cancelled" return status. It resets all return-related financial calculations and marks the return as void.

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