OrderReturnsWorkflow Steps

Shipment Workflow Steps

Workflow steps for managing return shipments and labels.

Overview

Shipment workflow steps handle the logistics of return processing, including creating return shipping labels and completing shipment records.

Available Steps

StepKeyDescription
Create Return Shipment BookingCreateReturnShipmentBookingBook return shipment and generate label
Complete ShipmentCompleteShipmentMark return shipment as completed

Return Label Creation

The CreateReturnShipmentBooking step:

  1. Books a return shipment with the configured shipping provider
  2. Generates a return shipping label
  3. Stores tracking information on the return

This step only executes if the CreateReturnLabel setting is enabled and the return was created with the return label option selected.

Shipment Completion

The CompleteShipment step marks return shipments as completed and can notify shipping providers of the final status. This is typically used when items are received at the warehouse.

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