Subscription Steps

Overview

Subscription steps manage the creation and maintenance of customer subscriptions for recurring orders. They handle both initial subscription creation and order replacement when subscription orders are cancelled.

Available Steps

Common Use Cases

Subscription Creation

Create subscriptions when orders with subscription products are placed:

New Order (with subscription product) → CreateSubscriptions → Continue

Cancellation Handling

Ensure subscriptions continue when individual orders are cancelled:

OrderCanceled → CreateReplacementSubscriptionOrders → Archive

Subscription Lifecycle

1. Order Placed: Customer orders a subscription product
2. Subscription Created: CreateSubscriptions creates the subscription record
3. Recurring Orders: System generates pending orders based on subscription schedule
4. Order Cancelled: If a pending order is cancelled, CreateReplacementSubscriptionOrders creates a new one
5. Subscription Ends: When subscription is cancelled by customer or expires

Configuration

Subscriptions require:

• Product Type: Products must be marked with a subscription product type
• Subscription Service: Backend service to manage subscription records
• Schedule Configuration: Delivery frequency and timing settings