Cancel Orders with Expired Pickup Deadline

Overview

This task searches for orders whose customerPickupDeadline has passed and cancels them. It is intended for non-Click-and-Collect order types that use the Set Customer Pickup Deadline workflow step to set a deadline. Click and Collect orders are excluded automatically — those are handled by the separate Cancel Expired Click and Collect task.

Identifier

Property	Value
Implementation Type	`CancelOrdersWithExpiredPickupDeadlineScheduledTask`
Group	Orders
Type	Delta

When to Use

Enable this task when you need:

Automatic cancellation of store-pickup orders not collected within the configured deadline
Enforcement of pickup windows for non-C&C order types
Automated inventory release from uncollected orders

Configuration Properties

Property	Type	Required	Description
`CancelStatus`	string	No	Status to set on cancelled orders. Defaults to `OrderCanceled` if omitted.
`OrderStatuses`	string	No	Comma-separated list of order statuses to include in the search. If omitted, all statuses are included.

Click and Collect orders are always excluded from this task regardless of the OrderStatuses configuration. Use Cancel Expired Click and Collect for those.

Behavior

What It Does

Reads CancelStatus and OrderStatuses from the task's configured properties.
Loads all non-Click-and-Collect order types configured for the tenant.
Searches for orders of those types where customerPickupDeadline is in the past, optionally filtered to the specified OrderStatuses.
For each expired order: sets the cancel status, recalculates reserved inventory for all SKUs on the order, sends a cancel line notification if configured, and runs the cancellation workflow.

Prerequisites

Orders must have customerPickupDeadline set, typically by the Set Customer Pickup Deadline workflow step.

Side Effects

Sets orders to CancelStatus if configured, otherwise OrderCanceled.
Releases reserved inventory for all order line products on each cancelled order.
Sends a Canceled Order Lines notification if one is configured.
Runs the cancellation workflow, which may trigger additional configured actions.

Example Configuration

{
    "ImplementationType": "CancelOrdersWithExpiredPickupDeadlineScheduledTask",
    "Schedule": "*/30 * * * *",
    "IsDisabled": false,
    "Properties": [
        { "Key": "CancelStatus", "Value": "NotCollected" },
        { "Key": "OrderStatuses", "Value": "ReadyForPickup,InProgress" }
    ]
}

Recommended Schedule

Run every 30 minutes (*/30 * * * *) to cancel expired orders promptly. Adjust based on how tight your pickup windows are.

Cancel Expired Click and Collect — Handles expiration for Click and Collect orders

Set Customer Pickup Deadline — Sets the customerPickupDeadline this task reads

Cancel Orders with Expired Pickup Deadline

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