Ensure RMA

Overview

The Ensure RMA step generates a unique Return Merchandise Authorization (RMA) number for tracking the return. The RMA serves as a reference identifier that can be used on shipping labels, in customer communications, and for warehouse processing.

Identifier

Configuration Properties

This step has no configurable properties. RMA number format and sequence follow the tenant's number sequence configuration.

Behavior

What It Does

1. Checks if the return already has an RMA number
2. If no RMA exists, generates a new unique number from the configured sequence
3. Stores the RMA number on the return order
4. Records the RMA assignment in the return history

Prerequisites

• Number sequence for RMA must be configured
• Return must not already have an RMA (or step skips)

Side Effects

• Assigns RMA number to return
• Increments RMA number sequence
• Updates return record

Business Cases

When to Use

• At the start of return processing to assign tracking number
• Before sending customer notifications that include RMA
• Before generating return shipping labels
• For warehouse receiving reference

Example Scenarios

New Return Return created without RMA. Step generates "RMA-2024-000123" and stores on return.

Existing RMA Return already has RMA "RMA-2024-000100". Step detects existing RMA and skips generation.

Multiple Markets Different markets may have different RMA formats (e.g., "NO-RMA-001" for Norway, "SE-RMA-001" for Sweden) based on number sequence configuration.

RMA Number Formats

Common RMA formats include:

• RMA-YYYY-NNNNNN - Year and sequence number
• XX-RMA-NNNNNN - Market code prefix
• NNNNNNNN - Simple numeric sequence

The format is configured in the tenant's number sequence settings.

Error Handling

Related Steps

• Notification - Include RMA in customer communications
• Create Return Shipment Booking - Use RMA on shipping labels