Set Try Reallocate Deadline

Overview

The Set Try Reallocate Deadline step sets a deadline on shipments after which the order should be automatically reallocated if not processed. This is commonly used for click-and-collect orders where stores have limited time to pick the order before it's reassigned.

Identifier

Configuration Properties

Behavior

What It Does

1. Parses the Deadline property (defaults to 2 days if not specified)
2. If SetBasedOnStoreOpeningHours is enabled:
   • Retrieves store information for each shipment's warehouse
   • Calculates deadline considering store opening hours
3. Sets TryReallocateDeadline on shipments to the calculated date/time
4. Works on either a specific shipment or all shipments in the order

Prerequisites

• Order must have shipments
• If using store opening hours, stores must be configured with opening hour data

Side Effects

• Sets TryReallocateDeadline property on shipments
• Enables scheduled jobs to automatically reallocate orders past their deadline

Business Cases

When to Use

• Click-and-collect: Give stores a window to pick orders before reassigning
• Store fulfillment SLA: Ensure orders don't sit indefinitely at a store
• Capacity management: Automatically redistribute orders from overwhelmed locations

Example Scenarios

Scenario 1: 48-Hour Store SLA Configure Deadline = "2.00:00:00" to give stores 2 days to process click-and-collect orders.

Scenario 2: Business Hours Only Configure SetBasedOnStoreOpeningHours = true with Deadline = "08:00:00" to give stores 8 business hours.

Scenario 3: Same-Day Processing Configure Deadline = "06:00:00" for orders that must be picked within 6 hours.

Error Handling

Related Steps

• Remove Try Reallocate Deadline - Clears the deadline this step sets
• Try Reallocate on Cancel - The reallocation that may occur after deadline