Customer Club Cancel New Points On Hold
Cancel loyalty points that were placed on hold when an order is cancelled.
Overview
The Customer Club Cancel New Points On Hold step cancels loyalty points that were previously placed on hold when an order is cancelled. This ensures customers don't receive points for orders that weren't fulfilled.
Identifier
| Property | Value |
|---|---|
| Key | CustomerClubCancelNewPointsOnHold |
| Group | Customers |
| Applicable Statuses | OrderCanceled |
Configuration Properties
This step has no configurable properties.
Behavior
What It Does
- Skips execution in test mode
- Identifies any points that were on hold for the cancelled order
- Removes those on-hold points from the customer's account
- Updates customer's point records
- Returns result invisibly (no UI notification)
Prerequisites
- Points must have been previously placed on hold for the order
Side Effects
- On-hold points for the order are cancelled/removed
- Customer club member record updated
Business Cases
When to Use
- Order cancellation: Clean up held points when orders are cancelled
- Fraud prevention: Prevent point accumulation from cancelled orders
- Accurate balances: Maintain correct point totals for customers
Example Scenarios
Scenario 1: Points Cancelled Order with 100 points on hold is cancelled. 100 on-hold points removed.
Scenario 2: No Points On Hold Order had no points on hold. No action taken.
Scenario 3: Partial Cancellation Order line cancelled but order continues. May need separate handling.
Error Handling
| Condition | Result | Continues Workflow? |
|---|---|---|
| Test mode | Success (skipped) | Yes |
| Points cancelled | Success | Yes |
| No points on hold | Success | Yes |
Related Steps
- Customer Club Calculate New Points On Hold - Calculate initial points
- Customer Club Move From On Hold To Earned Points - Move points to earned (for completed orders)