Customer Club Move From On Hold To Earned Points
Move loyalty points from on-hold status to earned status when order completes.
Overview
The Customer Club Move From On Hold To Earned Points step moves previously calculated loyalty points from "on hold" to "earned" status when an order is completed. This finalizes the point award for the customer.
Identifier
| Property | Value |
|---|---|
| Key | CustomerClubMoveFromOnHoldToEarnedPoints |
| Group | Customers |
| Applicable Statuses | Ship, ReadyForPickup, Completed |
Configuration Properties
This step has no configurable properties.
Behavior
What It Does
- Skips execution in test mode
- Retrieves points that are currently on hold for the order
- Moves points from on-hold to earned for the order
- Updates customer's available point balance
- Returns result invisibly (no UI notification)
Prerequisites
- Points must have been previously placed on hold
- Customer must be a club member
Side Effects
- Points moved from on-hold to earned status
- Customer's available points balance updated
Business Cases
When to Use
- Order completion: Finalize points when order ships or is picked up
- Loyalty fulfillment: Make points available for redemption
- Shipment-level points: Award points per shipment completion
Example Scenarios
Scenario 1: Points Moved 100 points on hold for order. Order ships. 100 points moved to earned.
Scenario 2: Partial Shipment Order has multiple shipments. Points moved when each shipment completes.
Scenario 3: No Points On Hold Order has no points on hold (non-member or points already moved). No action taken.
Error Handling
| Condition | Result | Continues Workflow? |
|---|---|---|
| Test mode | Success (skipped) | Yes |
| Points moved | Success | Yes |
| No points on hold | Success | Yes |
Related Steps
- Customer Club Calculate New Points On Hold - Calculate initial points
- Customer Club Calculate Points On Hold And Move To Earned - Combined calculation and move